Returns & Refunds

Last updated: June 10, 2026

Our guarantee

If your print arrives damaged, defective, or meaningfully different from the proof you approved, we'll reprint it or refund it in full — your choice. Email support@obsidianash.com with your order number and a photo within 14 days of delivery. You don't need to ship anything back.

Cancellations

• Before proof approval: cancel any time for a full refund — nothing has been printed yet.
• After proof approval: your print is already in production, so cancellation isn't guaranteed — contact us immediately and we'll do our best.

Change of mind

Because every print is custom-made from your image, we can't restock returns. That said, if you're unhappy with your print for any reason, contact us — we'd rather find a fix (a reprint, a discount on a corrected version) than leave you with something you won't hang.

What isn't covered

• Issues visible in the proof you approved (e.g., low-resolution source image we flagged).
• Normal screen-to-print color variation (see our Terms).
• Damage occurring after delivery.

Refund timing

Approved refunds are issued to your original payment method within 5 business days; your bank may take a few more days to post it.